IMPACT OF INFORMATION TECHNOLOGY ON SECRETARIAL PROFESSION IN NIGERIA


IMPACT OF INFORMATION TECHNOLOGY ON SECRETARIAL PROFESSION IN NIGERIA 

TABLE OF CONTENT

Title Page………………..i

Certification………….…ii

Dedication………………iii

Acknowledgement……….iv

Table of content……...…v

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF STUDY

1.2    STATEMENT OF PROBLEM

1.3    PURPOSE OF THE STUDY

1.4    RESEARCH QUESTIONS

1.5    SCOPE OF STUDY

1.6    SIGNIFICANCE OF THE STUDY

1.7    DEFINITION OF TERMS

CHAPTER TWO

LITERATURE REVIEW

2.0    INTRODUCTION

2.1    CONCEPT MODERN TECHNOLOGY

2.1    FUNCTION OF THE MODERN OFFICE

2.3    SECRETARIAL FUNCTIONS IN GOVERNMENT PARASTATALS

2.5    TYPES OF MODERN TECHNOLOGIES USED BY THE

SECRETARIES IN THEIR PROFESSION

THE WORD PROCESSOR

THE INTERNET

ELECTRONIC MAIL (E-MAIL)

TELEPHONE:

DIRECT EXCHANGE LINE:

PRIVATE BRANCH EXCHANGES (PBZ):

FACSIMILE (FAX MACHINE)

PHOTOCOPIER

DICTATING MACHINE

CALCULATING MACHINE

2.6    THE EFFECT OF MODERN TECHNOLOGY ON THE

CHAPTER THREE

3.0    RESEARCH METHODOLOGY

3.1    INTRODUCTION

3.2    AREA OF STUDY

3.3    POPULATION

3.4    SAMPLING TECHNIQUE

3.5.    METHOD OF COLLECTING DATA

3.6    VALIDATION OF INSTRUMENT

3.7    ADMINISTRATION OF INSTRUMENT

3.8    DATA ANALYSIS TECHNIQUE

3.9    HISTORICAL BACKGROUND

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS AND INTERPRETATION

BIODATA OF RESPONDENTS

CHAPTER FIVE

5.0 SUMMARY CONCLUSION AND RECOMMENDATION

FINDINGS

CONCLUSION AND RECOMMENDATION

RECOMMENDATION

QUESTIONNAIRES

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF STUDY

By the mid 20th Century, humans had achieved a mastery of technology sufficient to leave the atmosphere of the earth for the first time and explore space. According to Merriam-Webster (2007) technology is making usage and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a specific function. The word technology comes from Greek, the term can either be applied generally or to specific areas: example include construction technology and information technology.

Technology has affected society and its surroundings in a number of ways. In many societies, technology h as helped develop more advanced economies (including today’s global economy) and has allowed the rise of a leisure class. Many technological processes product unwanted by-products: known as pollution and deplete natural resources, the determinants of the earth and its environment. Various implementations of technologies influences the value of a society and news technology often rises new ethical questions examples include the rise of efficiency interm of human productivity, a term originally approved to machines and the challenge of traditional norms.

According to Franklin Ursula (1952) Traditionally, new technology has been concerned with the construction of machines, structures, and tools on a relatively large scale. The development of materials for building bridges or sky scrapers is an example of this, as is the development of the internal  construction engine and the nuclear reactor. While such activities involve all the sciences, from chemistry to nuclear physics, the overding goal has been the same to improve the human condition by finding better ways to deal with the macroscopic world.

JauliusAdama’s (1999) in his views says: Since world War II, the focus of technological activities has undergone a major change while the old activities are still pursued, they have largely superseded by applications of technology at the microscopic level instead of building large-scale structures and machines modern-day technology tends to concentrate on finding improved ways to transfer information and to develop new materials by studying the way atoms come together. The silicon clip and micro electronics typing the new technological trend, as does the blossoming of genetic engineering. The trend can be expected to continue into the fore seeable future.

With the changing world of technology this day, it is important to say that modern technology has come to stay, and it plays significant role in the improvement of the secretary’s job which in turns enhances productivity in all aspect.

However Eric Schalzbery (2004) in his views says that with the high rate of technological development in this “global village” era, the secretary has come to terms with the reality of having her job greatly enriched and complete business activities going on in modern office. The secretary plays important role in ensuring the proper utilization of these machines for greater productivity.

In the past, most office work had been carried out manually although them the volume of office work had been small and there was less sophistication in the industrial art, hence there was no significant demand for modern technology. But today, when one looks at the basic tasks. In an office, whether it be writing, calculating, filling, sorting or analysis, it is found that office machines cam be used to dot he job better and faster which leads to great achievements and professionalism in the field. There has never been grater need for efficiency in business than there is today. All kinds of businesses.Must employ modern methods in their offices. The raw material of an office is information, and the responsibility of an office is lit that of a clearing house, receiving and sending out information, processing storing facts in various forms. Therefore, the ever increasing size of business organizations has increased the development of new techniques in office management. Unlike in the past, where the secretary made use of old model manual typewriter that does not enhance efficient. Since the secretary is a medium through which the organization actions and policies are conveyed to the public. In readable and disenable form, it is wise that she is exposed to office machines and understand their proper usage so that she can efficiently carryout the routine job of the office. By so doing the organization concern can benefit highly form the services of the secretary.

The secretary is part of the management team since she is completely involved in the affairs of the office and in making and implementation of business plans. She deals with letter drafting and typing, filing processing and storing of information as well as disseminating information. With the office automation such as electronic typewriter Word process, computer, telephone, fax machine, internet, e-mail, photocopier and calculating machines at her disposal, her job is sure to progress swiftly and a boost to attaining productivity in the organization where she works.

1.2    STATEMENT OF PROBLEM

Even though modern technology is regarded as important and of high value in ensuring quality work output in an office, as well as bringing about productivity. It is equally believed that these machines can cause job. Displacement. This is the fear that many employees suffer from when new machines are being purchased for use by their organization. The machines are cost effective. Some organizations do not really apply the use of some of the modern machines and this lead to poor performance, this is because they seem not to attach great importance to these machines and most secretaries are ignorant of their uses.

1.3    PURPOSE OF THE STUDY

    The study intend to achieve the following:

a.    To examine the concept of modern technology and its effect on the secretary’s profession.

b.    To examine whether modern technology causes job displacement of secretaries in organizations.

c.    To determine whether the secretaries utilize the office machines for productivity in every aspect.

d.    To determine whether the modern machines enhances the secretary’s efficiency.

1.4    RESEARCH QUESTIONS

Based on the topic, the effect of modern technology on the secretarial profession in government parastatals, this study has drawn up the following research questions:

a.    What effect do modern technology have on the secretary’s job in an organization.?

b.    How has these modern machines caused job displacement of secretaries in organization’s today?

c.    How well do secretaries utilize the office machines for productivity in their places of work?

d.    Does modern machine enhance the secretary’s efficiency, performance and productivity.

1.5    SCOPE OF STUDY

The study covers all aspect relating to the effect of modern technology on secretarial profession such as the concept of modern technology, functions of modern office, secretarial function in government parastals, types of modern technologies used by secretaries in their profession, effect of modern technology on secretary performance.

This also talks on how this variables can be put together to enhance productivity in all aspect most significantly in secretarial profession.

1.6    SIGNIFICANCE OF THE STUDY

The research believes that this study will be of immense benefit to the following categories of people.

a.    Secretaries: This study will be useful to practicing secretaries. It will help broaden their knowledge about modern machines because they are the people who actually make most use of these machines in the offices, it will help motivate them in wanting to make use of the modern machines.

b.    Employers of labour: This study will enable employers of labour to have more knowledge about the modern machines and will give them a focus in acquiring these machines for use by their secretaries for grater productivity in their business activities..

c.    Future Researchers: This study will serve as a guide to the future researchers who will need to study and expand on the same topic. It will serve as data or source of information.

d.    Employees: This study will enable the employees to make use of the modern machines to communicate smoothly. Two people can chat via a computer when they are both connected. It brings secretaries all over the world into contact with each other.

1.7    DEFINITION OF TERMS

Modern machines: These refers to the usage and knowledge of tools, machines, techniques, crafts, systems or methods of organizing in order to solve a problem or perform a specific function.

Productivity: This is the ability to produce things of economic value. The art of being fruitful.

Manually: Work done with high degree of human labour

Efficiency: The ability to perform duties well to produce the desired or satisfactory result.

Sophistication: Having to do things with latest improvement and refinements e.g modern machines.

Implementation: To carry out a plan into action.

Displacement: To put a person out of his usual position and be replaced by a machine.

Policies: Plan of action made by business company to meet aims and objectives.

Secretary: An individual employed to keep the records of the meetings of an organizations and to write or answer letters on this behalf.

Professional secretary: A person employed to be in charge of the clerical, organizational and administrative functions of the organization

Government: A political authority who have the power to make and enforce laws for a country or area.

Government Parastatals: A group of people established to perform a function usually associated with a government and under its direct control.

CHAPTER FIVE

5.0 SUMMARY CONCLUSION AND RECOMMENDATION

The study intends to achieve the following:

a.    To examine the concept of modern technology and its effect on the secretary’s profession.

b.    To examine whether modern technology causes job displacement of secretaries in organizations.

c.    To determine whether the secretaries utilize the office machines for productivity in every aspect.

d.    To determine whether the modern machines enhance the secretary’s efficiency.

FINDINGS

Modern Technology makes the work  of a secretary faster and easier

The electric typewriter motivates the secretary to work hard

Modern technology increases productivity

Promotes organizational reputation

The modern machine has brought about mass unemployment and problem in the secretarial field

It brings about less recognition of the secretarial profession

Secretaries are lucky to be replaced by modern equipment

Secretaries must have to undergo training before they can effectively operate the facilities

CONCLUSION AND RECOMMENDATION

It is evident in the study that when executive secretaries in public establishments are given opportunities for in-service training in Information and Communication Technology (ICT), their job performance in their office procedures and operations are bound to improve considerably as such they are motivated to carry out their office routines cheerfully and remarkably.

RECOMMENDATION

The following recommendations were made based on the findings of the study and the implications:

1. The administrator in public establishments should endeavour to afford their executive secretaries in-service training opportunities through which they could be retrained in emergent innovations and techniques in the world of work.

2. The administrators in those pubic establishments should endeavour to properly organize and coordinate the policy (in-service training) as to create enabling environment for executive secretaries to update their knowledge and skills in this dispensation of Information and Communication Technology (ICT).

3. The government who owned, managed and controlled those public establishments should be ready to sponsor the executive secretaries to attend both local and national conferences, workshops seminars and refresher courses in Universities, Colleges of Education and Polytechnicsso as to help them build up their knowledge and keep abreast of new happenings in their career and also to remain relevant in their office procedures and operations especially in this era of automated offices.

4. Promotion of these executive secretaries should be based on merit and frequent submission for in-service training programme for upgrading of knowledge and skills and not on the basis of years of experience.

5. Secretarial staff should at any time be ready to go for in-service training not minding the inconveniences it might caused them.

6. Secretarial staff training schools should be established, well furnished with adequate modern machines and equipment with qualified personnel for the retraining of the executive secretaries in both private and public establishments

.

IMPACT OF INFORMATION TECHNOLOGY ON SECRETARIAL PROFESSION IN NIGERIA



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