THE EFFECT OF IN-ADEQUATE COMPUTERS IN SECRETARIAL TRAINING IN NIGERIA BACKGROUND OF THE STUDY


THE EFFECT OF INADEQUATE COMPUTERS IN SECRETARIAL TRAINING IN NIGERIA BACKGROUND OF THE STUDY 

ABSTRACT

    This research work was carried out to investigate the effect of inadequate computers in secretarial training in Isoko North Local Government Council and Delta State Polytechnic, Ozoro.

    In fact, the availability of computers has a great positive effect on secretarial training.  Lack of it usually affects them vehemently.

    In line with this, three research questions were constructed and structured questionnaire administered, which were analyzed.

    It was discovered that inadequate computers exist in the Department and only five computers are presently in use in the selected school together with manual typewriters and few electric typewriters.  Even the few computers supplied were yet to be installed thereby making the students to graduate without computer skill.

    Low performance of student secretaries was associated to inadequate computers and would be better if provided with the needed equipment as they desire more practical training to theoretically oriented training.

    Lack of funds was also noted as responsible for the lack of equipment and as such, government assistance, as well as external assistance and management assistance, are needed for the procurement of more computers.  Students’ payment of equipment levy would also be seen as a way of solving the problem.

TABLE OC CONTENTS

Title page                                        i

Approval Page                                    ii

Dedication                                    iii

Acknowledgement                                iv

Abstract                                        v

Table of contents                                vii

CHAPTER ONE

Introduction

1.1    Background of the Study                        1

1.2    Statement of Problem                        5

1.3    Purpose of the Study                            7

1.4.    Significance of the Study                        8

1.5    Research Questions                            9

1.6    Limitations                                10

1.7    Delimitation                                11

1.8    Definition of Terms                            11

CHAPTER TWO

2.1    Literature Review                            16

2.2    The effect of non-availability of adequate

Computers on students’ performance            25

2.3    The Relationship between the department of

Secretarial Studies, tertiary institutions and

The government in ensuring adequate provision

Of equipment in training of students.            29

2.4    Summary of related literature                    30

CHAPTER THREE

Research Methodology

3.1    Design of the Study                            33

3.2    Population of the Study                        33

3.3    Instrument for Data collection                    34

3.4    Method of data collection                        34

3.5    Method of data analysis                        35

CHAPTER FOUR

4.1    Analysis of Data                            36

CHAPTER FIVE

Summary of Findings, Conclusion and Recommendations

5.1    Summary of Findings                        42

5.2    Conclusion                                46

5.3    Recommendations                            47

5.4    Areas of Further Research                        48

Bibliography                                    49

Appendix – Questionnaire                            51

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

The importance and sensitive position of a secretary in an organization can never be over-emphasized.  In fact, the availability of computers has a great positive effect on secretarial training.  Lack of it usually affects them vehemently.

They play major roles in both private and government establishments.  Most of these secretaries are trained in the tertiary institutions of learning in Nigeria, especially in polytechnics.

The history of the polytechnics in training secretaries has assumed greater roles in recent time.

Considering the special nature of secretarial courses, peculiar equipment such as computers and word processors are normally used in secretarial training.  Lack of exposure to these special equipment makes a graduate of secretarial studies uncomfortable and unprepared to face squarely the challenges of the job and office automation as a result of technological advancement.  A secretary has to grow with the technology in order not to be displaced from her job.

These modern machines, for examples, computer word processor, accounting machines, dictating machines, duplicating machines, etc are supposed to be taught in detail, in secretarial department of Delta State Polytechnic, Ozoro to enable the secretarial student be fit in the modern offices.

Invariably, these equipment are much desired to give proper orientation to the secretarial students in the acquisition of their manipulation skill that will go along side to help them perform their duties in any office, no matter the type of equipment in use there.  Availability of these equipment is one of the criteria normally considered by the National Board of Technical Education (NBTE) for the accreditation of tertiary institution to run courses in secretarial administration and the department can be discredited if it fails to provide these required equipment needed for effective training of secretaries.

Now, the fact is, most of the tertiary institutions today are consequently left with incredible poor financial base to the extent that they found it difficult to meet the cost of providing the required instructional equipment for their students.  The undoubtedly result is that students of this department will graduate with little or no knowledge for operational skill of these equipment, thereby presenting poor image and embarrassment to self and institution from where he/she graduated.

In line with this, Nolen (1964) observed that schools lack adequate equipment when he said:

In spite of new or improved office appliance which have appeared in the market in recent years, many schools lack office equipment.

Adequate and proper maintenance of equipment is a necessity for an effective training for instance, it is possible to teach a student to operate a key punch machine.  It will be better to allow students operate the machines rather than merely studying about them from textbook.  Therefore, shortage of fund should not stop school from providing equipment needed, as project could be sponsored to raise funds or taking students to business home, familiarizes them with appliances.

In view of this, no availability of adequate equipment hinders secretarial services and production of experienced secretaries as the manipulative skill required would be lacking due to inadequate training of the secretarial students on the actual equipment.

1.2    STATEMENT OF THE PROBLEM

    There is the notion that with the incessant technological advancement in our business environment, the functions of secretaries are prone to changes too.  Technological advancement could have an adverse or positive effect on the secretaries.

    Secretarial services and occupational requirements are changing because of inventions in secretarial equipment.  Employers now require ability to operate some office equipment as or pre-requisite for employment.  The lack of specific skills in manipulation of office equipment by secretarial graduates creates employment difficulty to them.

    Inadequacy in the provision of enough and modern equipment in Secretarial Department in Delta State Polytechnic, Ozoro and Isoko North Local Government Council, constitute a great problem and hindrance in the training, as students would not be opportune to manipulate the required equipment necessary for their programme thereby making them not conversant with the equipment.  And at the office, it leads to low production due to lack of modern machines.  Secretarial services also hampered as a result of lack of knowledge of manipulation of equipment by the students of this course (secretarial studies or administration) on graduation.

    This project work will however, attempts to examine the inherent effect of inadequate modern equipment on the performance of students on their academic, opportunity for securing a job and level of productivity in office.

1.3    PURPOSE OF THE STUDY

    The reasons for embarking on this project is to investigate the problem of inadequate computers in the performance of students of secretarial studies in Delta State Polytechnic, Ozoro and Isoko North Local Government Council, it’s effects on students and workers performance and the possible solution of solving them.

    The study would further identify the impact of technological advancement of the secretarial performance to practitioners of the profession, secretarial students and prospective students of secretarial administration.

    In the course of this study certain variables which were believed to constitute the problem of inadequate equipment were identified and analyzed as follow:

a.    To identify whether the secretarial department is lacking the necessary equipment that enhance secretarial functions.

b.    To examine if the non availability of adequate equipment affects students and workers performance.

c.    To determine the effort made between the department, institution and government in ensuring adequate provision of equipment in the training of students.

1.4    SIGNIFICANCE OF THE STUDY

    This research work, just like every other worthwhile study is significant to the extent that it will enable the tertiary institutions in Delta State to examine whether what it has in secretarial department is able to satisfy the needs of the organizations, where students are expected to work on graduation.

    From this study, the department and school authority will know about some of the technological advancement equipment commonly used in offices and make effort to purchase them where they are not available.  It will also strengthen the link existing between the employers of labour and the school for effective implementation of secretarial services.

    Finally, it will be of significance, as students secretaries would be conversant with the most relevant and modern equipment, if adequately provided.

1.5    RESEARCH QUESTIONS

    The main objective of providing adequate computers and modern equipment in tertiary institutions is to train competent secretaries who will perfectly fit in their job and be able to face the challenges of advance technology in terms of modern equipment commonly used in most offices today.

    Therefore, the research will focus on the extent to which inadequate equipment in secretarial department affect the performance of students secretaries.

    As a result, the following questions would be addressed:

a.    Is the secretarial department lacking the necessary machines that enhance secretarial functions?

b.    Does non-availability of the adequate machines affect students performance?

c.    What is the relationship between the department, tertiary institution and the government in ensuring adequate provision of computers/modern machines in the training of students?

1.6    LIMITATION OF THE STUDY

    This research work will be limited to Delta State Polytechnic, Ozoro and Isoko North Local Government Council, Ozoro, owing to some militating factors encountered by the researcher such as:

Time Constraints:  The time in which this study would be completed for submission is quite short and as such, time is not in the favour of the researchers.

Finance:  Due to the prevailing economic situation in Nigeria, the researcher face some financial problems in carrying out the research work.

1.7    DELIMITATION

    The scope of this project is based on the tertiary institutions in Delta State, particularly in the following places:

i.    Delta State Polytechnic, Ozoro

ii.    Isoko North Local Government Council

1.8    DEFINITIONS OF TERMS

    For the purpose of this research, the following are some of the frequently occurring words defined in the sense in which the researcher intend the reader to understand their usage in this research work:

Office:     Office is a nerve centre of every organization.  It is a place where clerical work is carried out.  It could be a position filled by somebody.  However, Neuner and Keeling defined office as “the focal point for correlating the services and profit making activities of a business enterprise”.

Office Equipment:  These are equipment which are used in business office to facilitate operation and procedures.  Briefly, these include all the labour saving devices used in an office which go by various names such as office appliance, office machines, etc.

Secretarial Training:  This is a programme designed by a school to acquaint the students with both practical and theoretical aspects of their studies in the offices where they are expected to work after graduation.

Computer:  A computer is any device that can receive, store a set of instructions and then act upon those instructions in a predetermined and predictable fashion.  This definition implies that both the instructions and the data upon which the instruction act can be changed, a device whose instructions cannot be changed is not a computer.  When the output is used to make decision, it is called information.  It’s main functions are storage and reproduction of text.

Word Processor:  This is a configuration of machines or equipment made up of software and hardware.  The main functions of word processor are storage of information and retrieval of such information.

    Subsequently, it helps in the edition of documents or texts.  It has an in-built dictionary of varying sizes which will highlight any error in a word included in the dictionary.  It has the ability to print out more copies of documents at the same time.

Dictating Machines:  These are a recording machines, which vary in nature.  They could be battery or electrically operated.  The secretary is expected to be familiar with their mechanisms.  Some of them are portable cassettes for travellers, desk-tape or central system dictating machines and some have remote control and auto transmission facilities.

Duplicating Machine:  this is a machine that is used to make copies of written, printed or drawing materials.  Duplicating machines is associated with making copies from the masters, which may be, paper or metals.  It is, therefore, necessary for all secretaries or secretarial staff to know how to produce copies from the master's paper or sheet by operating the machines.

    There are different processes of duplicating, some of which are the spirit process, offset litho process, and stencil process.

.

THE EFFECT OF IN-ADEQUATE COMPUTERS IN SECRETARIAL TRAINING IN NIGERIA BACKGROUND OF THE STUDY



TYPE IN YOUR TOPIC AND CLICK SEARCH.






RESEARCHWAP.ORG
Researchwap.org is an online repository for free project topics and research materials, articles and custom writing of research works. We’re an online resource centre that provides a vast database for students to access numerous research project topics and materials. Researchwap.org guides and assist Postgraduate, Undergraduate and Final Year Students with well researched and quality project topics, topic ideas, research guides and project materials. We’re reliable and trustworthy, and we really understand what is called “time factor”, that is why we’ve simplified the process so that students can get their research projects ready on time. Our platform provides more educational services, such as hiring a writer, research analysis, and software for computer science research and we also seriously adhere to a timely delivery.

TESTIMONIES FROM OUR CLIENTS


Please feel free to carefully review some written and captured responses from our satisfied clients.

  • "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"

    Hilary Yusuf, United States International University Africa, Nairobi, Kenya.
  • "Researchwap.org is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.org" and God bless you and your business! ."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."

    Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.
  • "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."

    Sampson, University of Nigeria, Nsukka.
  • "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."

    Cynthia, Akwa Ibom State University .
  • "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."

    Elizabeth, Obafemi Awolowo University
  • "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."

    Ali Olanrewaju, Lagos State University.
  • "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"

    Willie Ekereobong, University of Port Harcourt.
  • "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 3k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"

    Theressa, Igbinedion University.
  • "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."

    Joseph, Abia state Polytechnic.
  • "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"

    Christiana, Landmark University .
  • "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."

    Musa, Federal University of Technology Minna
  • "I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."

    Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.
  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.

    Thank you for choosing researchwap.com.