THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE (A CASE STUDY OF NIGERIAN BOTTLING COMPANY)


THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE (A CASE STUDY OF NIGERIAN BOTTLING COMPANY)

ABSTRACT

          This research was designed to explore the impact of training and development on employees’ performance. A case study of Nigerian Bottling Company Plc, Lagos.

          The study analyzed and focused on a hundred workers of the organization while ninety workers responded to the questionnaire and returned them represent 90% of the administered questionnaires.

          The data obtained from the questionnaire were analyzed using simple percentage analysis and Chi-square at 5% of confidence was used. The result from data analysis shows that training and development have a positive impact on employee performance.

          The study recommended that training and development that is properly made and continues to be carried out regularly will have a great impact on the organization's productivity and profit.       

TABLE OF CONTENTS

                                                                                      PAGE

TITLE                                                                                       I

CERTIFICATION                                                                      II

DEDICATION                                                                           III

ACKNOWLEDGEMENTS                                                        IV

ABSTRACT                                                                               VI

TABLE OF CONTENTS                                                           VII

CHAPTER ONE

INTRODUCTION

1.1     Background of Study                                                 1

1.2     Statement of Research problem                                      6

1.3     Justification for the Study                                                6

1.4     Research Objectives                                                      8

1.5     Scope of Study                                                          8

CHAPTER TWO

LITERATURE REVIEW

2.1        Literature Review                                                             10

2.2        Definitions of Training and Development                          11

2.3        Evolution of Training and Development                            12

2.4        Process and Identification of Training Needs                   17

2.5        Importance of Training and Development                         24

2.6        The Training process                                                      27

2.7        Methods of Training and Development programme          29

2.8        Implementation of Training programmes                         40

2.9        Evaluation of Training programs 41    

CHAPTER THREE

RESEARCH METHODOLOGY

3.1        Introduction                                                                     47

3.2        Historical background of Nigeria Bottling Company

Plc. Lagos and Research Methodology                           48

3.3        Research Hypothesis                                                      52     

3.4        Criteria Variable                                                              53

3.5        Data Specification                                                           54

3.6        Sampling Frame                                                             54

3.7        Method of Data Collection                                               55

3.8        Method of Data Analysis                                                 58

3.9        Limitations of Study                                                   58

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1        Introduction                                                                     60

4.2        Data  Analysis                                                                 61

4.3     Testing of Hypothesis                                                     76

4.4     Discussion of Findings                                                    79

CHAPTER FIVE

SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS

5.1        Introduction                                                                    82

5.2        Summary                                                                        82

5.3        Conclusion                                                                      84

5.4        Recommendations                                                          85     

References                                                                       88

Appendix                                                                          90

CHAPTER ONE

INTRODUCTION

1.1        BACKGROUND OF THE STUDY

The development of human resources has spanned through some epochs? It began with the process of transferring artisan skills and knowledge to younger generations through apprenticeship. Today the transfer process has become broader and more sophisticated. This is because of the completion and dynamic environment where there is an increase in technological advancement. Therefore, as the environment especially the business environment changes people present in such an environment have to change with it in order to move the pace of the responsibility of training and developing their workforce so that they can fit the jobs they are given in order to perform efficiently.

One of the ways by which organizations respond to change is manpower training and development. This makes manpower development be a common phenomenon in most co-operate organizations not only in this but in other profit and nonprofits objectives.

By manpower, we refer to the human resources of an organization. It refers to the totality of workforce or employees regardless of their classification or designation. In a broad sense, an organization’s manpower encompasses the skills, energies, knowledge, and talent available in that organization, including the individual goals and aspirations.

Manpower training and development constitute a major aspect of the performance of any employees as it affects the way they behave and perform in the organization.

Many employees have failed in their organization because their needs for training and development were no identified and provided for as an indispensable part of the management function. This, the effect of training and development is meant for achieving employee productivity which is a function of ability, will, and situational factors.

The aim of every reputable organization, therefore, is to develop an active effective, and appropriate workforce so as to achieve its organizational goal and objectives.

In a number of cases, lack of power training could be very costly and lead to a loss of productive ability and consequent shortfall in target returns to the organization.

The management as a part of its duty in the organization should contend to maintain a highly qualified workforce, an indispensable potential in the drive towards increased productivity and overall goal actualization.

Training is therefore the acquisition of the technology which allows employees to perform their task satisfactorily or to some specified standards. In essence, the emphasis of training is on the acquisition of new predetermined behavior, the basic premise of training that it concerns people already employed and the whole job is sufficiently defined that we are able to identify the appropriate job behaviors. The focus should be on enabling the individual to perform more efficiently on the new one. Training may be needed if a person hired without requisite skills, attitudes, or after being on the job, performance differences were identified which are amendable to encourage the maintenance of a stable workforce, which has a reasonable level of job enrichment and training.

The importance of manpower training and development to an organization, individual, and nation cannot be over-emphasized. The federal government thereby reacted and demonstrated this by offering or embarking on training scholarships and also encourages the state government to operate training schemes. Also, the federal government established industrial training funds where individual industries are required to train and develop staff and recover a certain proportion of their contribution to the foundation. The realization of this is to fill the vacuums created by the departure of personnel and to some extent to meet the requirement of the industrial training fund.

Both the federal and state governments recognized the importance of training and development in the development of the nation and the entire workforce.

Therefore, efforts have been made to raise the standard of manpower training and development in the country. Some of these efforts include expansion of facilities in higher institutions e.g. colleges of education, polytechnics, and universities for the training of both senior and middle-level management.

The establishment of Nigerian Council of Management and Administrative Staff Colleges of Nigeria (ASCON) establish in 1971, 1972, and 1913 respectively.

There are also appreciable efforts on the part of corporate bodies such as the Nigerian Institute of Management (NIM) center for management development and the administrative staff college provide facilities for training and developing the highest echelons of the economy to make it vibrant and productive.

The purpose of training and development is to ensure cross-fertilization of ideas and ensure and widen the frontier of knowledge and skill.

Whatever the size of the operation, consideration ought to be given to the benefits that can be derived from various training activities, successful training in any area requires an accurate assessment of needs, the development of specific goals utilization of effective training techniques, programmes design, and follow up.

In addition, it is always easier for people to learn fresh material correcting than for them to correct poor techniques and job skills.

However, the methods used should be such that it is concerned both with time and cost.

1.2        STATEMENT OF RESEARCH PROBLEM

Human resource management is an integral part of the management of any establishment. Failure of any company to take human resource issues seriously is a great problem.

This work is aimed at looking at likely problems in NBC (Plc) as regard human resource and how those problems can be sacked. They include the following:

poor human placement of personnel lack of adequate training and development nonavailability of future prospect

1.3        JUSTIFICATION FOR THE STUDY

This research work will be important to the company concerned i.e. Nigeria Bottling Company (PLC) Lagos, government institution, and the general public.

The justification of this research work can be viewed from three angles:

From the importance to the company concerned From the importance to the individual concerned (i.e. the employee) and From the importance to the society at large.

i.        IMPORTANCE TO THE COMPANY CONCERNED

Training and development apply not only to new employees but also to experienced people as well.

          It can help employees increase their level of performance and hence increase productivity which invariably leads to increasing in profit for the industry concerned. It will help the management of the company to identify the training needs of their workers.

ii.       IMPORTANCE TO THE INDIVIDUAL

          Training and development are also important to the individual in that they would help him/her to possess useful skills, which enhance his/her value to the employer and increase his/her job security.

          Training may also qualify an employer for promotion which increases their pay.

iii.      IMPORTANCE TO THE SOCIETY AT LARGE

          Training leads to an increase in productivity and thereby serving as a tool for economic development in the country. Hence, it contributes to the increase in the standard of living.

1.4        RESEARCH OBJECTIVES

The prime objective of this work is to examine the impact of training on employee performance. In order to achieve this aim, some other things are also aimed at, they are as follows.

To address the issue of poor human resource planning. How placement of personnel can be properly done. Provision of adequate training and development. Provision of future prospects for the employee.

1.5        SCOPE OF STUDY

It will be very difficult to carry out the study of this nature in virtually every company in Nigeria (both public and private sector) Nigeria.

Hence, the researcher decided to enter her study on the impact of manpower training and development on the staff of Nigeria Bottling Company Plc. Lagos.

This study covers the training and development programme of the organization between the year 1998 till date.

It also covers all the various employees in the organization ranging from executive management, middle management, supervisors, and the rest of the workers in the organization.

 

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THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE (A CASE STUDY OF NIGERIAN BOTTLING COMPANY)



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