IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED IT FIRMS IN LAGOS)


IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED IT FIRMS IN LAGOS) 

ABSTRACT

This study was intended to evaluate the impact of knowledge management on organizational performance. This study was guided by the following objectives; To determine the impact of knowledge management on organizational performance of information technology companies in Nigeria. To access the effect of knowledge management in enhancing the organizational structure of IT companies. To determine the effect of IT application on knowledge management adoption through organizational elements. To find out the correlation between elements of knowledge management capabilities and leadership styles of IT firms.

The study employed the descriptive and explanatory design; questionnaires in addition to library research were applied in order to collect data. Primary and secondary data sources were used and data were analyzed using the chi-square and correlation statistical tool at a 5% level of significance which was presented in frequency tables and percentage. The respondents under the study were 50 owners of IT companies in Lagos state. The study findings revealed that knowledge management significantly impacts organizational performance.

TABLE OF CONTENTS

Title Page---------

Approval Page--------

Declaration--------

Dedication---------

Acknowledgement-------

Abstract---------

Table of Contents-------

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

1.2    STATEMENT OF THE PROBLEM

1.3    OBJECTIVES OF THE STUDY

1.4    RESEARCH QUESTIONS

1.5    RESEARCH HYPOTHESES

1.6    SIGNIFICANCE OF THE STUDY

1.7    SCOPE OF THE STUDY

1.8    LIMITATION OF THE STUDY

1.9    OPERATIONAL DEFINITION OF TERMS

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1. Introduction

2.2. THEORETICAL FRAMEWORK

2.2 Resource-based view

2.1 Knowledge-based view

2.3.1. Information Technology in knowledge management

2.3. CONCEPTUAL FRAMEWORK

2.3.2. Competitive Advantage

2.3.2. Effect of knowledge acquisition on competitive advantage

2.3.4. Elements of Organizational Performance

2.4. EMPIRICAL REVIEW

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Introduction

3.2 Research Design

3.3 Area of the Study

3.4 Population of the Study

3.5 Sample Size and Sampling Techniques

3.6 Research Instrument

3.7 Validity of the Instrument

3.8 Reliability of the Instrument

3.9 Method of Data Collection

3.10 Method of Data Analysis

DECISION RULE

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS, AND INTERPRETATION

BIODATA OF RESPONDENTS

TABLES BASED ON RESEARCH QUESTIONS

RESEARCH HYPOTHESIS

DECISION RULE

CONCLUSION

DECISION RULE

CONCLUSION

DECISION RULE

CONCLUSION

CHAPTER FIVE

FINDINGS, CONCLUSION, AND RECOMMENDATIONS

CONCLUSION

REFERENCES

QUESTIONNAIRE ADMINISTRATION

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

Knowledge management (KM) has over time been overlooked by organizations and establishments to their own peril. The recognition of the fact that knowledge, not just labour land or capital is the key resource of production, making it the “new wealth” of organizations is largely responsible for the development and implementation of knowledge management (KM) strategies incorporate organizations (Ahn& Chang, 2012).

In other to achieve performance or profitability in any establishment, knowledge management has to be given adequate treatment. For many companies, the time of rapid technological change is also the time of incessant struggle for maintaining a competitive advantage. It is obvious that knowledge is slowly becoming the most important factor of production, next to labour, land, and capital. Even though some forms of intellectual capital are transferable, internal knowledge is not easily copied. This means that the knowledge anchored in employees’ minds can get lost if they decide to leave the organization. Therefore, the key objective of management is to improve the processes of acquisition, integration, and usage of knowledge, which is exactly what knowledge management is all about (Bagozzi and Yi, 2008).

KM is a process that through creating, accumulating, organizing, and utilizing knowledge helps achieve objectives and enhance organizational performance. KM also consists of strategy, cultural values, and workflow. In order to maximize its value, a change in strategies, processes, organizational structures and technologies needs to be made (Artail, 2006).

One of the key benefits of introducing KM practices in organizations is its positive impact on organizational performance. The research conducted in Croatia suggests that KM positively affects organizational outcomes of company innovation, product improvement, and employee improvement. According to Fugate et al, results collected in a logistics operations context prove the existence of a strong positive relationship between a KM process and operational and organizational performance. Still, it is not well understood how different KM strategies affect organizational performance. Choi et al show that combining the tacit-internal-oriented and explicit-external-oriented KM strategies indicates a complementary relationship, which implies synergistic effects of KM strategies on performance. The results of the study conducted by Zheng et al suggest that KM fully mediates the impact of organizational culture on organizational effectiveness, and partially mediates the impact of organizational structure and strategy on organizational effectiveness.

1.2    STATEMENT OF THE PROBLEM

The general average or below-average performance of IT organizations in Nigeria, when compared to their counterparts in the advanced world, has become a source of concern. This neglect of knowledge management by Nigerian corporations has grossly affected the gross domestic product or economic fortunes of Nigeria. The present economic hardship may not be unconnected to the present neglect of knowledge management in Nigeria (Benbya, 2009).

Adequate knowledge management in IT companies and organizations has been neglected especially in Nigeria where knowledge generally is not placed at the front burner of the society, this has led to the lack of consistent progress in terms of profitability in Nigeria. This has regrettably spilled over to the economy which today has been a far cry from what it used to be in the ’70s and early ’80s.

Investing in Knowledge is an expensive venture most serious-minded and business-oriented organizations must invest in if they are to strategically align themselves above competitors with substitute products/services (Winter, 2012). Creating, Designing, implementing, and managing a robust knowledge system effectively in an organization is where most managers find it difficult.

The aim of every KM system is to share knowledge in the organization in the most effective manner and improving performance in the process. This aim is usually not achieved because of poor communication structures that exist in most public or government-owned organizations in Nigeria (Orji, 2008). KM goes beyond mere training and retraining of staff to review lessons learned from each training. Every member of the organization contributes to the organization by sharing knowledge on a subject matter for the strategic positioning of the organization. When there is a cut in the communication flow, knowledge is not effectively shared. According to Orji (2008), an internship student can contribute immensely to an organization by sharing his/her experiences in his/her previous job that could strategically align the organization in a vantage position.

1.3    OBJECTIVES OF THE STUDY

1.    To determine the impact of knowledge management on the organizational performance of information technology companies in Nigeria.

2.    To access the effect of knowledge management in enhancing the organizational structure of IT companies.

3.    To determine the effect of IT application on knowledge management adoption through organizational elements.

4.    To find out the correlation between elements of knowledge management capabilities and leadership styles of IT firms.

1.4    RESEARCH QUESTIONS

1.    What is the impact of knowledge management on IT organizational performance?

2.    What is the role of knowledge management in enhancing organizational performance in information technology companies in Nigeria?

3.    What is the effect of the application of knowledge management adoption on organizational culture?

4.    What is the correlation between elements of knowledge management capabilities and the leadership style of IT companies?

1.5    RESEARCH HYPOTHESES

    Hypothesis 1

H0: Knowledge management has a negative impact on the organizational performance of information communication companies.

H1: Knowledge management has a positive impact on the organizational performance of information communication companies.

Hypothesis 2

H0: There is no effect of the application on IT knowledge management adoption through organizational elements.

H1: There is an effect of the application on IT knowledge management adoption through organizational elements.

Hypothesis 3

H0:    There is no correlation between elements of knowledge management capabilities and organization performance in IT firms.

H1:    There is a correlation between elements of knowledge management capabilities and organization performance in IT firms.

1.6    SIGNIFICANCE OF THE STUDY

This study will be of immense benefit to captains of industries, organizations who are interested in improving their organizational performance and productivity. This study would also be beneficial to researchers who intend to know more about this topic.

1.7    SCOPE OF THE STUDY

This study on the impact of knowledge management on organizational performance will determine the relationship between knowledge management and organizational performance using selected IT firms in Lagos state as a case study.

1.8    LIMITATION OF THE STUDY

This study had some limitations which include but not limited to;

1.    Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature, or information and in the process of data collection (internet, questionnaire, and interview).

2.    Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted to the research work.

1.9    OPERATIONAL DEFINITION OF TERMS

Knowledge:    These are facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject.

Knowledge Management (KM):    This is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.

Management:    This is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively.

Organization:    Is an organized group of people with a particular purpose, such as a business or government department.

Organizational Performance:    This comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives).

.

IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED IT FIRMS IN LAGOS)



TYPE IN YOUR TOPIC AND CLICK SEARCH.






RESEARCHWAP.ORG

Researchwap.org is an online repository for free project topics and research materials, articles and custom writing of research works. We’re an online resource centre that provides a vast database for students to access numerous research project topics and materials. Researchwap.org guides and assist Postgraduate, Undergraduate and Final Year Students with well researched and quality project topics, topic ideas, research guides and project materials. We’re reliable and trustworthy, and we really understand what is called “time factor”, that is why we’ve simplified the process so that students can get their research projects ready on time. Our platform provides more educational services, such as hiring a writer, research analysis, and software for computer science research and we also seriously adhere to a timely delivery.

TESTIMONIES FROM OUR CLIENTS


Please feel free to carefully review some written and captured responses from our satisfied clients.

  • "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"

    Hilary Yusuf, United States International University Africa, Nairobi, Kenya.
  • "Researchwap.org is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.org" and God bless you and your business! ."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."

    Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.
  • "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."

    Sampson, University of Nigeria, Nsukka.
  • "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."

    Cynthia, Akwa Ibom State University .
  • "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."

    Elizabeth, Obafemi Awolowo University
  • "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."

    Ali Olanrewaju, Lagos State University.
  • "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"

    Willie Ekereobong, University of Port Harcourt.
  • "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 3k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"

    Theressa, Igbinedion University.
  • "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."

    Joseph, Abia state Polytechnic.
  • "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"

    Christiana, Landmark University .
  • "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."

    Musa, Federal University of Technology Minna
  • "I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."

    Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.
  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.

    Thank you for choosing researchwap.com.