THE IMPACT OF ORGANIZATIONAL REWARD SYSTEM ON WORKERS ATTITUDE AND MOTIVATION TO WORK
ABSTRACT
This project works looks at the “The impact of organizational reward system on workers attitude and motivation to work” Reward is designed to compensate for the effort of workers to the attainment of organizational objectives. It was found that workers satisfaction with the reward system of an organization will give rise to develop positive attitude towards their job. The theoretical part of the study introduces different theories of motivation and rewarding. Emphasis is put on Maslow's hierarchy of needs, the goal-setting theory, and the total reward system. The empirical part of the thesis was conducted using a quantitative research method. The data was gathered with the help of a questionnaire, some of the respondents express dissatisfaction with the organization's reward system, some also pointed out the margin between the organization's reward system and other similar organizations. The research supports the assumption that a well developed and functional reward system can increase employee motivation and satisfaction.
TABLE OF CONTENT
Title Page
Certification
Dedication
Acknowledgment
Table of content
Abstract
CHAPTER ONE 10
INTRODUCTIONError! Bookmark not defined.
BACKGROUND OF STUDY10
STATEMENT OF THE PROBLEM11
OBJECTIVE OF THE STUDY12
RESEARCH QUESTIONS13
RESEARCH HYPOTHESES14
SIGNIFICANCE OF STUDY14
LIMITATIONError! Bookmark not defined.
SCOPE OF STUDY16
CHAPTER TWO 17
LITERATURE REVIEW17
THEORIES OF MOTIVATION20
REWARDS AND INCENTIVES25
THE TOTAL REWARD SYSTEM27
TYPES OF INCENTIVES29
RECOGNITION AND CELEBRATION31
THERE ARE SIX TYPES OF RECOGNITION32
CHAPTER THREE 35
RESEARCH METHODOLOGY35
SAMPLING AND SAMPLING TECHNIQUE36
SOURCE OF DATA37
QUESTIONNAIRE METHOD37
SECONDARY SOURCE OF DATA38
PRIMARY SOURCE OF DATA38
VALIDITY AND RELIABILITY OF INSTRUMENTS38
METHOD OF DATA ANALYSIS39
CHAPTER FOUR 40
DATA PRESENTATION AND ANALYSIS40
PRESENTATION OF DATAError! Bookmark not defined.
DATA ANALYSIS43
HYPOTHESIS II44
HYPOTHESIS III46
DISCUSSION AND FINDINGS47
CHAPTER FIVE 48
SUMMARY OF FINDINGS AND CONCLUSION AND RECOMMENDATIONSError!
Bookmark not defined.
SUMMARY OF FINDINGS48
CONCLUSION49
RECOMMENDATION49
Bibliography 51
CHAPTER ONE: GENERAL INTRODUCTION
1.1 BACKGROUND OF STUDY
Employee motivation is one of the most essential parts of a company’s development and success. In order to maximize the overall performance of the company, it is vital for an employer to understand what motivates the employees and how to increase their job satisfaction. It might, however, be challenging for a company to find out what motivates its employees, especially because different people are motivated by different things. A well designed and functional reward system is an efficient way to increase employee work motivation. The appropriate type of reward is developed in accordance with the company's reward philosophy, strategies, and policy. However, it might be challenging to find the right way to combine the company’s integrated policies and practices together with the employee’s contribution, skill, and competence. Nigeria is a nation that is blessed with abundant human and material resources, in spite of these; it is surprising to observe that Nigeria is still rated among the less developed countries in the world. This may be attributed to the fact that human and material resources are poorly harnessed and utilized. One of the poor utilization of human and material 11 resources in Nigeria is the Nigeria Attitude to work which is highly attributed to motivation.
1.2 STATEMENT OF THE PROBLEM
The problem here is that most organizations have gone under because their organizational reward systems do not favor employees and thereby do not motivate them towards putting their best into jobs. There are many discrepancies that occur in organizations due to an inappropriate reward system. Also as a reward system is in the field of human resources, it is an opportunity to increase my knowledge in this complex field. One of the problems that can be identified in the organization is motivation. This has become a serious concern since we are dealing with a fast-evolving environment. The workforce has adapted to be flexible with new working hours, work with new tools, and even being multi-skilled, both technical and interpersonal. Moreover, workforce flexibility is requiring employees to have the ability to adapt to relatively management supervision. The present working environment presents stressful factors where the workforce finds itself more and more pushed to its limits. Moreover, there is the problem of absenteeism. An organization without a good reward system often finds itself in conditions of a high rate of absenteeism. This weights heavy on the balance of the organization since 12 it is not operating at full capacity. In the end, the origination will have no option but to take action against its own employees. This will defiantly cause more trouble and will further affect the proper running of the organization. Another problem is the low performance of the employees. Low reward the system can lead to low performance of employees in an organization. Because rewards boost the morale of the employees in an organization. Much concern has been put to the rewarding of employees since performance appraisal is carried out. There has always been this concern as the rightly rewarding employee has a direct impact on the performance, productivity and satisfaction of the employee’s performance has become a cornerstone for rewarding
1.3 OBJECTIVE OF THE STUDY
The main objective is to identify the reward system that the organization is using for its employees. Hence the following will be considered
1. If the reward system motivates the employees to work more effectively.
2. To know whether the reward system leads to employee satisfaction.
3. To know if the reward system is retaining employees.
4. If the reward system is acting as a driving force to encourage the employee to perform better
5. shed light on whether the reward management system reward people for the value that they create
6. To know the outcome of the efficiency and performance of the employees with reward strategies.
7. To know the worker's perception of the reward system at the organization
8. To know the problem associated with the reward system of workers in the organization
1.4 RESEARCH QUESTIONS
1. What motivates the employees of the Coca-Cola bottling company?
2. Which reward system do the employees perceive the most motivating?
3. How can the reward systems be further developed?
4. Does an organization reward system have an impact on workers productivity
5. Does an organization reward system improve the impact on the cost of production
1.5 RESEARCH HYPOTHESES
The following hypothesis will be tested
I.
HO: A satisfactory reward system will have no impact on workers productivity.
Hi: A satisfactory reward system will have some impact on workers productivity
II.
Ho: An organization reward system has no significant impact on the cost of production
Hi: An organization reward system has a significant impact on the cost of production
III.
Ho: There is no significant between the attitude of a motivated employee and a non-motivated employee conflict management
IV.
Hi: There is a sign between the attitude of a motivated employee and a non-motivated employee conflict management
1.6 SIGNIFICANCE OF STUDY
Today an organization's result is highly dependent on the employee's work motivation. It is therefore important for a company to find out what motivates its employees so that it can plan a suitable reward system and gain better results. The right combination of immaterial and material 15 rewards can boost up the employees' work motivation and enhance their commitment to the company. This study will be of great benefit to the organization under study and other organizations in general The aim of this study is to investigate and analyze how well the current reward system of Coca-Cola helps generate employee motivation. More specifically it aims to find out which aspects of the reward system functions well, and which aspects could be further developed and improved in order to increase employee satisfaction. . This research has the following significances a. This study will help organizations improve the level of efficiency of employee i.e the reduction of cost of operation and increase productivity b. It will help to build a friendly relationship in the organization i.e industrial interest and dispute in employees will reduce c. The study will help increase employee retention and performance i.e it will help reduce employee turn over d. This study will help provide a clear line of sight to a career path that will take the employee to the next level. e. This study will help put human resources into action. f. It will serve as literature to students in the tertiary institutions
1.7 SCOPE AND LIMITATION OF THE STUDY
Almost all the organizations that are involved in the activities of labor have a system of reward designed to motivate them towards increased productivity. This research work is a case study of coca-cola plc Sokoto. This study will be focused on how the organizational reward system affects works attitude to work, the theoretical part of this study introduces different theories of motivation and reward system. This study will look at the role of the attitude of workers towards increased productivity, and also investigate the relationship between the levels of job satisfaction or workers' performance.
The research conducted focuses only on the employees of Coca-Cola, which means that the sample-size is limited. Furthermore, limitations were set on the theories used to analyze the level of motivation and satisfaction with the reward system. The author used Maslow’s hierarchy of needs, the goal-setting theory, and the total reward system to analyze the results. The questionnaire was filled in anonymously and was therefore limited to be analyzed on general and not individual bases.
.