EFFECTIVE COMMUNICATION AS A TOOLS FOR DETERMINING EMPLOYEE’S JOB PERFORMANCE (A CASE STUDY OF CRUSADER INSURANCE NIGERIA PLC)


EFFECTIVE COMMUNICATION AS A TOOLS FOR DETERMINING EMPLOYEE’S JOB PERFORMANCE (A CASE STUDY OF CRUSADER INSURANCE NIGERIA PLC)  

TABLE OF CONTENT

                                                                                        PAGES

Title page                                                                         i

Certification                                                                     ii

Dedication                                                                        iii

Acknowledgement                                                            iv

Abstract                                                                           v

Table of content                                                                vi-vi

CHAPTER ONE: INTRODUCTION

1.1       Background of the Research Project                                

1.2       Statement of the Research problem                                 

1.3       Objectives of the  Research Study                                            

1.4       Significance of the Research Study

1.5       Limitations of the Research Study

1.6       Definition of Terms

CHAPTER TWO: REVIEW OF THE RELEVANT  LITERATURE 

2.1       Introduction                                                                    

2.2       Communication Process

2.3       Communication Types

2.4       Organizational Communication flow

2.5       Communication Barriers                                                 

CHAPTER THREE: RESEARCH METHODOLOGY

3.1       Introduction                                                            

3.2       Restatement of Research Question

3.3       Research Design

3.4       Characteristics of the Study Population

3.5       Sampling Design and Procedures                                            

3.6       Data Collection Instrument

3.7       Test of Validity and Reliability

3.8       Research Instrument

3.9       Procedures for Processing/Analyzing Collection Data

3.10   Limitations of the Methodology Used

CHAPTER FOUR:  Data Analysis and Interpretation                  

4.1       Introduction

4.2       Presentation of Descriptive Data

4.3       Presentation of Analytical Data

CHAPTER FIVE:  Summary and Conclusion of Research Findings,

5.1       Introduction

5.2       Conclusions

5.3       Recommendation

Bibliography

Questionnaire                                                         

CHAPTER ONE

INTRODUCTION

1.1      BACKGROUND OF THE RESEARCH PROJECT

Leadership is a very crucial factor in the management process and means influence on the behaviour of other in order to achieve organizational purpose or goals.  Communication which is the mean through which task and recourse needed to carry out an assignment.  The roles and duties are transferred by information a massage from one involves communication, research has shown that 232 technical employees of a research organization spent 61% of their hour work day in these activities; speaking and listening – 35%, writing – 16 and reading – 10% which is not less in our present day environment (Rogers and Roethlisherger 1952).

Indeed, human resources remains the most important asset of any organization and should be well informed, trained and motivated so as to use all other resources resourcefully.  When a human being is well informed, trained and motivated, he is capable of achieving higher productivity.  For the success of any productivity or job, performance programme depends on human innovative for management to look more closely into the human factor and examine what it take to maximize human endeavour towards maximum productivity or job performance improvement (Soul, 1963).

Obviously, high productivity or job performance depends upon the effectiveness of the workforce, managers must actively search for better ways of communicating, taking decisions, creating innovation and producing leadership to achieve higher productivity.  A company can long compete with its competitors when or if its has its employees on it side and incentives, wages system, training programmes, improved working condition and the likes (Bamkole, 2000)

The biggest of the management is not how to handle the machines but how to handle its workers.  This is often the most difficult to deal with not because they consist of difficult people, but because of the natural differences in  point of view tend to keep management and workers apart.  The result has be a new emphasis on the role of communication as its relates to employee’s job performance in management.  The relation of communication to management give a balance the picture of the role which information plays in building good relationship inside an organization.  One aspect of communication is the device or means which may be utilized to promote the effective exchange of information necessary to the conduct of business and transportation system for ideas and information.  The increase of the volume of information necessary for high job performance that may be transmitted makes it desirable for the natural communication instrument and opportunities present in the day to day association of people at work in order to keep them fully informed (Osiegbu 1998).

Effective communication which involves a translation of ideas or directions, command or guide into oral or written words or actions on the part of the communicator in which a manner that will transfer the ideas from the mind of the communicator to the mind of the receiver, with the aim that the latter will react in a manner as envisaged by the former

(Akiyemi,  1981), is required in an organization to increase the level  of understanding among various people and harmonized their effort at achieving corporate goals. This will maximize the amount of efforts being invested in the production process and is used to train the employees in order to enhance their effectiveness and efficiency. Strained employee employer relationship result from lack of understanding and poor communication workers need to be free and comfortable making innovative suggestions, clarifying any misunderstanding about them selves and their work or asking question to help them understand a procedure, an induction or other expectation on the job. freedom of speech is one of the most important emerging employee rights in the sense that is at the core of communication endeavours and many fundamentally alter work place interactions. Essentially, the role of effective communication in enhancing job performance in organizations cannot be over estimated (Bernard, 1938).

In sum, communication is a key and needed set of information that is depended upon largely for the survival, continuity progress and successfulness of any business organization.

1.2      STATEMENT OF THE RESEARCH PROBLEM

Increasing employee productive effectiveness involves responding to the needs and wants of employees by allowing them participate or take part in the planning of their work. Building opportunities for growth into their jobs, dealing with people worth time, consideration, respect, significance and recognition, building team work and group priced; developing work-oriented employees and employer who are interested in doing their daily work well, setting appropriate work measures and goals etc. yet workers expression of dissatisfaction conflict with employers cannot be evicted (Saul, 1963).

Communication, involves a set of information sharing activities which entails keeping the employees well informed about his or her job and its environment, the quality of his or her work and stability of the company.  Introducing and maintaining effective employer – employee communication within the organization involves organizational delivery system that communicate relevant work rules, responsibilities, policies, practices and procedures, shared values and promotes a healthy organizational culture.  Thus, employee handbook, training and orientation sessions and programmes, policy manuals, staff forum, posted rules, verbal exchange, collective agreement, managerial behaviors etc are a variety of implicit and explicit media which organizations needs to re-examine, possibly improve and receive for organizational effectiveness (Paul and Kenneth, 1997).

1.3      OBJECTIVES OF THE RESEARCH STUDY

This study is intended to show the role of effective communication in both determining and enhancing employee productivity or job performance in an organization.  Similarly, it will show the need of management to be interested in effective organizational delivery systems for communicating employee’s rights ad responsibilities company work rules, policies and practices and disciplinary procedures. 

Lastly, it will look at and evaluate the extent of employee responsibilities, communication in work setting and how an organization transmits information through its media to achieve performance.

1.4      SIGNIFICANCE OF THE RESEARCH STUDY

The study would enable the organization to correct the notion that once an employee is engaged or employed, he already has a working knowledge of the organization to achieve high performance. He would need to be properly oriented trained and informed about his rights and responsibilities, disciplinary procedures. This would help his performance at work. With this study, the relationship gap that exists between the employees in organization would be covered; safety rules and standards at work would be properly maintained if specified effectively.   

1.5      LIMITATIONS OF THE RESEARCH STUDY

This study is limited to the employees (management, senior and junior staff) of Crusader Insurance (Nigeria) Plc at the head office. Nevertheless, the company is spread throughout the country [Nigeria] at locations like Ibadan, Owerri, Benin, Kaduna, Kano, Abuja, and port-Harcourt [Imoisili 1996].

1.6      DEFINITION OF TERMS

1.6.1                 LEADERSHIP

Is the state or position of being a leader. It is the ability to be a leader or the qualities a good leader should have. It is the qualities and abilities of a person with a leader charismas to direct, guide, manage and organize others. It is a crucial factor in the management process use to influence the behaviour of others to achieve organizational purpose or goals [sawyer, 1981].    

1.6.2                  COMMUNICATION

Is the means through which the task and resources needed to carry out an assignment, the roles and duties, and the expected results, are made known to the subordinates. It is the transfer of information-a message from one person to another [Bernard,1938]. Communication has to do with the act of imparting ideas and making one-self under stood by others. It is the act of inducing others to interpret an idea in the manner intended by the speaker or writer [Akinyemi, 1981]

1.6.3                EFFECTVE COMMUNICATION

Involves a translation of ideas or directions, command or guide, into oral or written words or actions on the part of the communicator in such a manner that will transfer the ideas from the mind of the communicator to the mind of the receiver, with the aim that the receiver, will react in a manner as envisaged by the communicator [Akinyemi, 1981]. Effective communication is the transfer of message, followed by feedback from the receiver to the sender indicating an understanding of the message [Bernard,1938].

1.6.4    MANAGEMENT

Is the achievement of organizational objectives through leadership. It involves the process of planning, organizing, motivating and controlling of organizational resources in order to achieve its goals. It is the use of the resources available in an organization which includes its people, machine, raw materials and technology effectively in order to achieve organizational goal [Paul and Kenneth, 1997].The management of human resources is crucial to the growth and survival of any organization [Bankola, 2000].   

1.6.5                ORGANIZATION

Is group of people who form a business or club together in order to achieve a particular aim.  It is the coming together of a group of people with similar aims and objectives in an arranged manner in order to achieve a set goal (Paul and Kenneth, 1997).

1.6.6                PERSONNEL MANAGMEENT

Is the branch of management that specifically deals with the management of people at work.  It covers the broad spectrium of the life of an employee at work right from the point of entry to the point of final exist (Bankole, 2000) (project topics   final year project topics and research materials )

1.6.7                MOTIVATION

This comprises the inner drives that activate or move an individual to action.  It is what spurs an individual towards a desired behaviour.  Increased motivation can serve as a goal for which people will strive if they see that greater effort brings the increase pay and if they want the increased pay (Bankole, 2000)

.

EFFECTIVE COMMUNICATION AS A TOOLS FOR DETERMINING EMPLOYEE’S JOB PERFORMANCE (A CASE STUDY OF CRUSADER INSURANCE NIGERIA PLC)



TYPE IN YOUR TOPIC AND CLICK SEARCH.






RESEARCHWAP.ORG
Researchwap.org is an online repository for free project topics and research materials, articles and custom writing of research works. We’re an online resource centre that provides a vast database for students to access numerous research project topics and materials. Researchwap.org guides and assist Postgraduate, Undergraduate and Final Year Students with well researched and quality project topics, topic ideas, research guides and project materials. We’re reliable and trustworthy, and we really understand what is called “time factor”, that is why we’ve simplified the process so that students can get their research projects ready on time. Our platform provides more educational services, such as hiring a writer, research analysis, and software for computer science research and we also seriously adhere to a timely delivery.

TESTIMONIES FROM OUR CLIENTS


Please feel free to carefully review some written and captured responses from our satisfied clients.

  • "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"

    Hilary Yusuf, United States International University Africa, Nairobi, Kenya.
  • "Researchwap.org is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.org" and God bless you and your business! ."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."

    Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.
  • "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."

    Sampson, University of Nigeria, Nsukka.
  • "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."

    Cynthia, Akwa Ibom State University .
  • "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."

    Elizabeth, Obafemi Awolowo University
  • "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."

    Ali Olanrewaju, Lagos State University.
  • "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"

    Willie Ekereobong, University of Port Harcourt.
  • "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 3k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"

    Theressa, Igbinedion University.
  • "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."

    Joseph, Abia state Polytechnic.
  • "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"

    Christiana, Landmark University .
  • "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."

    Musa, Federal University of Technology Minna
  • "I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."

    Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.
  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.

    Thank you for choosing researchwap.com.